Studer Group Radio: Battling Workplace Negativity

Liz talks to Quint about her background; how she got into healthcare, her work as an ER nurse, and how she transitioned into public speaking. She then talks about the problem of victim thinking, and the damage negativity can do to the workplace.

Studer Group Radio: Taking Compliments

In part two of their discussion, Liz & Quint talk about how senior managers sometimes deal with negative feedback in the wrong way. Then, why getting and giving complements seem so difficult in healthcare, and why using humor can be helpful.

Studer Group Radio: Eat that Cookie!

In the final part of our conversation, we learn more about Liz’s book Eat That Cookie including what the title needs. She also shares some stories from the book, including why “giving nice a try” can make our departments more positive.

Eat THAT Cookie! How Workplace Positivity Pays Off…For Individuals, Teams And Organizations

In her darkly humorous, ever-so-slightly sarcastic style (after all she was an ER nurse), Liz Jazwiec builds a case for the powerful benefits of a positive workplace. (Hint: better patient service, improved efficiencies and lower employee turnover all make the list.) Funny, inspiring and relatable, Eat THAT Cookie! is packed with realistic, down-to-earth tactics leaders can use right now to infuse positivity into their culture.

Liz Jazwiec

As founder and CEO of Liz,inc, a consulting practice formed to help organizations develop a customer service culture driven by increased employee satisfaction, Liz directly addresses the concerns facing businesses today including leadership, team and customer satisfaction issues. With over 25 years of clinical and corporate experience, Liz has been instrumental in accomplishing service and organizational excellence based on developing improved employee morale.



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